Customer Stories
A Word From Our Wonderful Customers!
Customer satisfaction is our top priority at Valley Pool & Spa. We are very appreciative when our customers tell us we exceeded their expectations. Please take a moment and read through some of the reviews from our amazing customers who allowed us to work with them on their backyard experience.
Leigh anne was a tremendous help! i almost purchased the wrong size cover but she looked up my purchase 7 years ago and told my i have a 21ft pool not a 18 ft pool. What a lifesaver she is. Is she the manager? She deserves a raise and …
read moreThey did an amazing job getting my spa up on my patio. They had a steep hill and a tight space to get through by my deck, so it was a heck of a job to get it up to where it needed to be. They did great, didn't leave anything behind, and you…
read moreI needed a specific hose for my pool pump and filter. They were very interested to help me with and did everything to get the products. The team work was exceptional. They made sure my needs were taken care of. They are a bit pricey but the…
read moreI came into the store today to purchase hoses for my pool pump. The store was packed, but an associate helped point me in the right direction while he was assisting another customer. The line was a good 15 minute wait, however, totally …
read moreBought a pool pump in 2022 when I hooked my pool up and turn it on. It was very loud called Vally Pool, and spa in Saint. Clairsville told them what it was doing. No questions asked very nice told me to come over got me the same one and …
read moreVery helpful! I wasn’t there for the purchase (dad was) but I went in a few days before hand to figure out what I needed. They were very knowledgeable and friendly. And played with my son and gave him a toy. I will be back and would …
read moreGreat service, great variety of products, and close to home. Highly recommend.
Luther, thank you for taking the time to leave us this lovely review and recommendation! We are truly honored to be your go-to place for all of your pool & spa needs. It's our pleasure to be of service to our amazing community, and we hope to have you back again soon.
Great selection very friendly and helpful
Corey, we are so happy our store was able to accommodate all of your needs! We pride ourselves on customer service, so it's truly an honor to receive such high praise from you. Thank you for taking the time to leave us this stellar rating. We look forward to being of service again during your next visit!
Always very friendly and helpful!
Thanks for this fantastic review, Sarah! We are elated to hear that you enjoyed your visit to our location. We truly value our clients, and we love to see that reflected in your service. We truly appreciate this positive feedback and look forward to seeing you again soon.
Very helpful,informative and friendly staff. They carry a variety of products for pools and spas. I also noticed as I was leaving the store the infrared saunas on display. 🤔 I could use this for sure great way to relieve and de-tox the …
read moreWilliam, thank you so much for this superb review! Providing a wide variation of high-quality products, along with the best possible service to our community, is why we went into this business. We are over the moon to hear that we've been successful in doing what we set out to do and that our clients are appreciating our services. Come back anytime, we'd love to answer any questions you might have about your future infrared sauna!
vary nice people to deal with [witch is hard to find now days] everything was quick and easy , just as they said it would be.
Hello Dann, we truly appreciate this lovely feedback and high rating! Our team works very hard to maintain a standard of excellence when it comes to customer service and the quality of our products, so it is very fulfilling to know that was reflected in your recent visit. Thanks again for your kind words and for being a fantastic customer.
Great customer service and friendly! They will definitely have my business!
Thank you, Jennifer, for sharing this with us. It fills us with joy to know that we've earned the honor of being your new go-to place for all of your pool and spa needs! It's been our pleasure to be of service, and we look forward to having you back.
Shane was very knowledgeable and helpful
I'll definitely be back for all of my pool needs
Patti, it's so lovely to hear that Shane was so thorough and helpful during your latest visit. There is nothing that makes us happier than to know we've gained the support of such a kind customer like yourself. We truly appreciate the high praises and look forward to seeing you on your next visit.
I thought prices here were reasonable, plenty of associates to help out with all the customers! Nice looking store!
Bruce, thank you so much for this wonderful rating and review. As a business, our goals are to offer the best quality products at a great value and provide stellar customer service, so to hear we've hit the mark brings a smile to our faces. We appreciate the support and hope to see you again soon!
Great service, quick delivery and very helpful sales, service and staff. Highly recommend!
Holly, we’re thrilled to hear about your lovely experience during your visit! It brings us so much joy to know you felt our service was quick and efficient. We truly appreciate such a kind review and hope to see you again in the future.
Wow what a great place. The people was very nice and very helpful … I wish they were there earlier this Spring I would of gotten my pool from there for sure ..The other place it wasn’t put in right …
Joyce, we love and appreciate this thoughtful review! We're thrilled to hear your visit was much more pleasant than the ones you've experienced at similar businesses. It was a pleasure to serve you, and we hope to see you again in the future.
WOW @ the customer service!!! Finally a business that cares about you and what your needs are. Blake was Amazing and spent time with me. He answered all of my questions and did not rush me. I would highly recommend that you check this new …
read moreMelissa, thank you so much for the review. Our top priority is customer service. We want to make sure you can create more happy memories with friends and family, which is really what life is about! Thank you for shopping with us and see you again soon!
The store experience was top notch! The delivery guys were not very friendly and I wish they would have been 1/3 as nice as the people in the store
Thank you for the review, JoAnne! We hope you and James enjoy your hot tub for many years to come. Please let us know if you need anything!
Very happy with there directions on how to clear my pool up and it has been great all season. The best my pool has looked in years!!
That's what we like to hear, Marsha! We try our very best to listen and figure out what may be the issue with pools that aren't clearing up. Sometimes it can be the easiest solution! We hope you had a ton of fun in your pool this summer and we'll see you soon for closing products!
What an amazing experience going into this place! Anything and everything you could want or need is there! Wonderful prices too! Very helpful employees makes it that much more pleasurable to spend your hard earned money! Quality is …
read moreThank you, Ronald! If you ever can't find something you need please let us know! We pride ourselves on being a one-stop pool shop for everything you may need. We also match our competitors so if you ever see a price that may not add up, let us know!
We purchased our new spa and had it delivered last Thursday! Everything, and I mean everything went well from the delivery to my spa lesson on water maintenance! We love our salesperson; the delivery men were very professional, and my spa…
read moreWow thank you Karen for the awesome review! We appreciate you! ❤️
I recently purchased a hot tub and custom sauna. David was very helpful and knowledgeable. I feel very confident in my choices. If you are considering a purchase do yourself a favor and go see David at Valley Pool & Spa in Cranberry …
read moreLarry, Thanks so very much for the kind review!
First off this is are first time buying a hot tube. Dave was awesome with in minute of us walking into the door at valley pools and spas in cranberry. Dave answered all our questions and found the perfect tube that was going to best fit…
read moreDave was very responsive and helpful. I filled out a form online and he called me within the hour. After our call he emailed me what we talked about. I met him a few days later to see the sauna models we discussed. He had them heated and …
read moreThank You Kelani! Enjoy your new Sauna!!
The experience from start to finish was so easy and pleasant. David was so knowledgeable and professional. The delivery service team was outstanding given our tricky backyard. There was a small dent in one panel but they were quick to call…
read moreFast and friendly. Recent rain and pollution attributed to the Canadian wildfires has been possibly affecting pool chemistry. It's nice that Valley is open on a Sunday. This way I had my water tested got a treatment plan with chemicals…
read moreNick couldn't have been more helpful. From the time we called, finding the part we needed, and in waiting on me when I picked up the part later in the day. He was pleasant and helpful. Also was a nice surprise that the part was in stock and…
read moreNeeded a new solar cover bought one online to replace mine but it only lasted two years. Rhonda at the Cranberry store ordered me a heavy duty one it came in within two weeks and I am very happy with it. Will definitely return for my pool …
read moreWe just had our pool installed 3 days ago and this was my first time to Valley Pool & Spa. Travis was SUPER helpful and patient as he helped me get all the items on the list! I will definitely be back to shop at their store! Thank you so …
read moreDelivery of swim spa was smooth and the guys set up everything. There was about 6” of water at the bottom of the “pool” side which soaked all of the boxed equipment. The additional equipment fell apart due to the wet cardboard. One of the …
read moreThis was my first time at this store. The store is beautiful, clean and new the staff is friendly and helpful.
We got all the chemicals we need for this springs pool opening. My only negative was that we need a replacement part for our …
read moreThe people at Valley Pool are pretty much the best no matter what store you go to
Wow, Kevin, it makes our day to see reviews like this! We work very hard to provide our community with outstanding customer service and products, so it's great to hear our service is appreciated. Thank you so much for these kind words, we look forward to continuing to be of assistance for years to come!
Personal were very helpful and professional, Ronda was great 👍
Tim, thank you so much for this lovely review. We are overjoyed to hear that Rhona and the rest of the team were able to provide you with the service you deserve. We are always happy to help, and we look forward to being of assistance at your next visit!
We had a great experience at Valley Pool and Spa! Travis was so friendly and professional!!!
Cassie, we’re delighted to hear about your experience while visiting our store. We always want to create a friendly and welcoming environment for all of our customers, so it’s so great to know Travis was able to do just that for you. We appreciate you taking the time to leave us this review. We are extremely grateful to have such amazing customers like yourself.
This is the first summer my pool hasn’t turned green….Thanks Rhonda!
Kami, we are absolutely delighted to hear that Rhonda was able to assist you in keeping your pool clean and beautiful all year round! Feedback like this serves as a reminder of why we started this business in the first place. We thank you for this wonderful review and are looking forward to being of service to you for years to come.
Very friendly staff that know what their doing
Thank you so much for this outstanding review, Will! Receiving recognition and positive feedback from our community is more than we could ever ask for. We are so grateful for the support and these kind words. It was a pleasure to be of service to you, and we look forward to helping you during your next visit.
I have saved over $800 a season shopping at Valley Pools..The staff are fantastic and will help find exactly what i need!!
Maria, we cannot thank you enough for leaving such an amazing review! We’re elated to hear you’re able to save so much money just by choosing to shop with us. We always want to provide our customers with 5-star experiences whenever they visit, so knowing we were able to not only provide you with superb service but also help you save money is music to our ears. It was a pleasure to help you, and we look forward to seeing you during your next visit.
Friendly and very helpful staff. Highly recommend
Thank you, Katrina. Kind words like these keep us motivated to continue to give our best. It's truly an honor to have earned your 5-star rating and recommendation. We appreciate you taking the time to leave this review and for choosing Valley Pool & Spa. We look forward to serving you again soon!
Great place for pools, hot tubs and pool supply's. Nice people to talk to and they had good info about pools.
Thank you so much for this glowing rating and review, Stanley! It’s truly our pleasure to be able to provide the best possible service and products to our guests, so we are pleased that this commitment was reflected during your visit with us. We appreciate you choosing us for all your Pool & Spa needs, and we look forward to seeing you again soon.
love the customer service and the helpful tips given by employee's for pool care this year. So glad I choose Valley pool and Spa.Fove stars all the way.
Martha, we are so grateful to see that we've earned your repeated business and support! Nothing makes us happier than being able to establish actual relationships with our clients and being able to educate/assist them with all their pool and spa needs. Thank you for this wonderful feedback, and we hope to see you again soon.
Great selection of products and very friendly service...
Thank you for taking the time to let us know that we are doing a good job, Randy! It's always so special to receive positive feedback from our community. We are honored to be your provider for all your Pool & Spa needs, and we look forward to serving you always.
Very knowledgeable and helpful. Fantastic employees
Daniel, we are delighted to hear our team was able to provide the information and help you needed during your visit. We will be sure to let the team know about all the kind words you've left us. Thank you so much for taking the time to leave this 5-star review!
Rhonda, GM, answered my questions and then followed up with an email. I couldn’t get anyone else to ever call me back. Valley got my business because of it.
Lori, thank you for this amazing review. Knowing Rhonda was able to provide you with the 5-star service you deserve is such a delight. It’s truly an honor to know we have gained your support. We can't wait to have you back!
A-Plus service there this afternoon. From the moment I walked in the door to the time I left I felt welcome and comfortable. We are new to owning a spa so had no clue what all was needed to get it up and running. I will be going there for …
read moreLinnea, we’re ecstatic to hear about the A-plus service you received during your recent visit. We can't thank you enough for these kind words and for reminding us why we do what we do. We are so happy to have been able to help you with all of your spa needs and can't wait to continue serving you in the future!
Very helpful, and really fast!!!
Robin, we are so happy you had such a positive experience when visiting our location! It's great to hear our team was able to serve you effectively and efficiently, as it is always our goal to offer the best possible service. We appreciate you taking the time to leave a review and hope to see you again soon!
We were looking to price hot tubs. We got a warm welcome from Dave. He was very knowledgeable about the hot tubs and the brands.
We bought our beautiful hot tub and we’re very pleased with the construction, the fair price and all the …
read moreThank you for the review, Sheri! Anytime you need anything pool, hot tub, sauna or grill related you know where to find us. We hope to see you again real soon!
Jacob is very knowledgeable and helpful every time we come in. We’ve never had an issue with staff, they’re always clear and concise. I truly feel like they want to help us instead of upsell, and take the time to learn details on our pool …
read moreI had the best experience with this shop. They very patiently helped me find the items I needed and then made sure they educated me on ways to make my spa maintenance easier. I will definitely go back and take advantage of their free water …
read moreI had an exceptional experience with Valley. First Kyle’s was our Sales rep, who had a great no pressure approach. We had a perfect delivery and after visiting the store – great advice on picking out accessories and chemicals, they went …
read moreI'm a first time pool owner with zero experience taking care of a pool. I'm so glad I walked into Valley Pool and Spa this past spring. Every employee is knowledgeable, patient and overall wonderful. They walked me through the steps needed …
read moreThe woman who helped me at the counter was super friendly and professional. She walked me over to the pool pillows that I was looking for and helps me find the right size. She also signed me up for the rewards program and gave me a new tag…
read moreHi Len, I just wanted to say thank you for the super nice review!! I look forward to seeing you next season!!
A nice young man greeted me kindly upon entering the store and asked me if he could help me today and what I was looking for. I think him and told him the items I was looking for, and he probably show me all the choices. I appreciate it. I’…
read moreThe General Manager, Jake, was phenomenal to work with. He was very thorough when answering our questions and he took his time. We were in the store past store hours, due to signing the paperwork, and he never made us feel rushed. Should we…
read moreThis comfortable and good standard of living I now enjoy with my family, is all thanks to you ma'am Mrs Olivia Richard, before now I had a low income and did a lot of online trade which no profit, but you can like an angle and change all of…
read moreWhen am I going to learn? I live very close to a major Pool Company here in Gibsonia, only to find rarely what I'm looking for or the price desired. Onto Valley pools in McCandless! It's worth a drive for me especially when you get a …
read moreI stopped in Today (5/1/2023) to get a few items I needed for my pool. Upon entering the store I was greeted with Professionalism from Jacob G. He treated me differently and not like just some dude who walked in off the street. He gave me …
read moreI stopped in Today (5/1/2023) to get a few items I needed for my pool. Upon entering the store I was greeted with Professionalism from Jacob G. He treated me differently and not like just some dude who walked in off the street. He gave me …
read moreThe staff is very friendly and helpfull. We explained what we were looking for and the young lady helping is was very well versed in the hot tub we chose and wasn't pushy. We got a nice hot tub for a fantastic price. The young lady that …
read moreI never knew about Valley Pool and Spa until last year, for I have always delt with Pool City.
I have to be honest and say that I am so grateful that I know about this store now! Every time I go there, the staff is always on que! They …
read moreThe associate working was very helpful. Thank you
Maryann, we appreciate you choosing to shop with us. We always want to accommodate our customers to the best of our ability, so it’s great to know the staff was able to provide you with the 5-star help you deserve. Thank you for taking the time to leave us this review, and we hope to see you again soon!
Spa owner for four months. They spent a lot of time explaining things and getting me the proper chemicals.
Congratulations on your new spa, Steven! We are so pleased to hear that we were able to help and ensure you have everything you may need. From everyone here at Valley Pool & Spa – North Hills, we appreciate and value your feedback. We hope we’ll have the pleasure of serving you again soon.
I am an absolute believer and will recommend Valley Pool & Spa.
I wish I could add some photos. Maybe next time I’m there.
They are VERY knowledgeable. They do a great job with their water testing and chemical application.
I close my …
read morePhil, we can’t thank you enough for this outstanding review and recommendation! It is our pleasure to be able to help and inform our clients so they can keep their pools/spa’s looking and feeling brand new for years. We believe that our clients deserve nothing but the best, and we are thrilled that your experiences with us reflect that. Thanks again for making our day and reminding us why we do what we do.
Always friendly and helpful staff
Thank you, Bob, for taking the time out of your busy day to leave us this marvelous review. It warms our hearts to know you had a positive experience with our team and that they continuously provide you with a high caliber of service. I’ll be sure to let them know you appreciate their hard work. Thanks again, we look forward to seeing you on your next visit!
Got hot tub from here. Beware the 5 year warranty as it may be hard to meet the criteria of taking them regular water samples. Like my spa, people in store were always helpful.
Hi Sara, thank you for being a valued customer of Valley Pool & Spa! We're delighted to see that our staff is always happily willing to lend a hand. Our goal is to make you 100% satisfied, and we're here for you if you have any specific questions about the warranty on your hot tub. Thanks again, Sara, for the feedback – we're committed to making your experience with us 'spactacular'!
Since Valley Pool & Spa has moved into McIntrye square I have been going to them for my pool supplies. Today I needed a ladder flange and I worked with Sarah – she was extremely helpful and went out of her way to the point to send me …
read moreWhat an endorsement, Stanley! Thank you so much for this outstanding review. It makes our day to receive such warm commendations for Meredith's service. Like Katie, she holds our company's core value of unparalleled customer service. It's genuinely rewarding to read that your pool has never looked better, and we're thrilled to have accomplished the goal of making you a happy customer. We look forward to serving you for many more years and can't thank you enough for your generous support.
Great service
Damon, thank you for taking the time to comment! We love hearing that our service was excellent and are even more motivated to earn that extra star the next time. Backyards should always be fun, and Valley Pool & Spa is always here to brighten your day – we hope to see you again soon!
They courteous and helpful
Hi, Dennis – our team here at Valley Pool & Spa can't thank you enough for your kind words about our service. You can be sure you're always getting the best information from our expert team. We're glad to have made your experience five-star worthy and hope this means you'll stop by again soon!
They were outstanding. Knowledgeable, friendly and answered all of our questions.
It's fantastic that you took the time to leave this five-star feedback, Joe! Whether you have a vision for making the backyard of your dreams or need expert maintenance tips, we strive to make our customer's experience fun and enjoyable – and we appreciate your wonderful comments about our service. We look forward to being of help again soon!
Great knowledgeable staff, helpful in everything I needed. I highly recommend!
Thanks a million for the five-star feedback, Carm! We're simply delighted to see our team merit these generous words for their service and knowledge. Earning this recommendation means a great deal to us; we appreciate it – and appreciate you!
Great service, very knowledgeable staff
Hi, Gary! We can't thank you enough for visiting Valley Pool & Spa! We're so pleased that our friendly and knowledgeable team members earned such a high score for their service. We're always here to happily assist with all your pool and hot tub needs, and we look forward to seeing you again soon.
Everyone is very helpful and knowledgeable at their job. It's a pleasure to shop at your friendly store.
Thank you for taking the time out of your day to leave this fantastic feedback! As industry leaders, we're committed to giving you the Valley Pool & Spa experience of service with a smile and expert assistance whenever you stop by. Your feedback lets us know we're delivering on our promises. We genuinely appreciate the support and can't wait to see you again.
Brad and the team at the McIntyre store are always very helpful. Great place to keep your inground or above ground pool in tiptop shape!
We aim to create happy poolside memories, Bruce! Thank you for the fantastic feedback. It's terrific to see Brad and our team merit such tremendous words for their helpfulness and service. It's always a pleasure to serve you, and we're grateful to have earned this solid recommendation!
Very friendly and knowledgable
Thank you so much for the outstanding comment, Elizabeth! Our friendly pool experts are always here to offer maintenance essentials and expert tips to ensure your pool or spa is well taken care of. We're delighted to have given you the five-star experience you deserve and look forward to seeing you again.
My experience at Valley Pool & Spa in North Hills was fantastic the workers were very helpful and so polite I give them a A+.
Gloria, we're thrilled to earn such high grades for our customer service and appreciate the excellent comment. We pride ourselves on providing personal attention to every customer we have the privilege to serve, and we're thrilled to see your experience was top-notch. Thanks again for shopping at Valley Pool & Spa – we look forward to seeing you soon!
Lauren did a fantastic job going out of her way to helping me with the correct pool chemicals to use. Valley pool always has supplies in stock that I needed. I would recommend Valley pool.
🙂
Tim, it's terrific to see Lauren merit such great feedback for her service! Thank you so much for the generous review. We're delighted to learn how helpful our staff was in determining the chemicals needed to keep your water perfect and that our selection never disappoints you. This fantastic recommendation is sincerely appreciated – we look forward to being your pool superstore for many more years!
Very friendly staff, attentive to all my needs for my pool. I am a first time pool owner and I went with a salt pool. Jake was very informative and set me on the right path. I feel at ease after talking to him about my new adventure.
Thank you, James, for choosing Valley Pool & Spa as your salt pool specialists! As a first-time pool owner, it's enriching for us to learn what a great help Jake was in guiding you through the essentials. We're honored to be on this adventure with you, and our knowledgeable staff is always here to assist you in any way we can.
Great service, helpful and friendly workers. Would highly recommend and will be a regular customer in the future.
Thank you so much for the five-star feedback, Andrea! Our entire team greatly appreciates receiving these commendations for their service. We're honored to have earned you as a loyal customer and genuinely appreciate this fantastic recommendation.
Valley pools just opened my pool today and I’m so pleased Wayne was so knowledgeable and
Believe me my pool is probably one of a kind . Very tricky when it comes to opening and closing it.but Wayne figured it all out fixed some leaks and it…
read moreHi Cindy, thanks for taking the time to share this positive experience. We aim to make lifetime customers, and we're happy to see that Wayne's knowledge and skill earned your trust and confidence in us and this outstanding recommendation. We appreciate it; and look forward to being your go-to for all your pool, spa, grill needs, and more!
The staff is SO nice & helpful!! They are so knowledgeable and thoroughly answer any questions & concerns. They really care about helping their customers solve any issues with their pools, they even will test your water! Excellent …
read moreWe sincerely appreciate the five-star review, Kerry! We set the bar high in ensuring all your pool needs our expertly handled and are ecstatic to earn these generous commendations for our service and value. Creating happy customers is always our goal, and we're honored to have met that standard with you.
Always so kind and knowledgeable! Each employee takes their time at answering your questions thoroughly. As a new spa/hot tub owner I will continue to go to them for all my needs. Prices were very comparable. The knowledge base and customer…
read moreI came across this store by accident .WOW.!!!!
This Pool& Hot Tub retail store is by far THE BEST, FUN.Full of supplies and lots of back stock.
The STAFF .... Outstanding, knowledgeable,friendly fun. All just waiting to help.
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read moreWhat a great experience to have a professional team help you when You have an issue with your swimming pool.
I have been going to Valley pool and spa since they opened in the North Hills area For all our swimming pool needs.
1st rate …
read moreThe staff are extremely knowledgeable and polite. If you have questions or need product recommendations, I highly recommend Valley Pool and Spa in North Hills.The staff gave me help with needed valves and connections on hooking up a new 1.…
read moreI just bought a house with a pool and wasn't sure where to begin opening the pool for the season. I happened upon Valley Pools &Spa. I explained my situation and the staff listened. They were VERY knowledgeable and walked me through a few …
read moreStopped in for parts for my pool filter. Wasn’t totally sure of what was needed. Both employees were very helpful and helped me find the exact things I needed and helped me with pricing about future things for the pool! Definitely will be a…
read moreI never thought that binary trading could be this profitable and legit until I came across Mrs. Robert Stella who God has used to redeem me financially when I was confused about how to invest in any profitable business. I have made a …
read moreWas not ready for a new pool but the old pool dictated otherwise. The manager Jerry took his time and explained features and structural differences of the models to help us make our decision. BTW I never give 5 I want companies to always …
read moreI must admit i was buying some odds and ends pool supplies from online sellers. They either broke or didnt work very long. Went to Valley pool and paid same or slightly more for same items, and they not only worked well BUT lasted a long …
read moreI’m not sure about the other stores but Charleroi is great! With my loyalty card Everything I need is usually discounted! Also, staff is amazing and are always so helpful with purchases and advice!
Hi Teresa, thank you for taking the time to let us know that we are doing a good job. We work hard to give our customers a fantastic experience and are happy to see that we are making it happen!
Our sales person was friendly, knowledgeable and listened to what we needed.
I’ll be back !!
Pam, it brings us so much joy to know that we've gained such a sweet new client like yourself. It's always great to hear that we've been successful in our goal of providing our clients with superb service. Thank you for sharing your experience with us and making our day!
Had the pleasure of dealing Jerry at the Charleroi location he provided me with exceptional service before and after the sale of my hot tub . Would recommend this location to any future customers !!
Kenny, reviews like this are the reason we do what we do! Nothing makes us happier than knowing Jerry was able to provide you with the top-notch service you deserve. Your recommendation means the world to us. We appreciate this 5-star rating and look forward to serving you again soon!
The service we have received from store personnel and the gentlemen who closed our pool, Jim and Wayne, were all great. Have used Valley Pool and Spa for many, many years. Love their customer service and the products. Peeps
Patricia, it's so delightful to hear that you continue to have stellar service from the team here at Valley Pool & Spa- Charleroi. It's always a pleasure to serve such sweet returning customers like yourself, so we are just grateful to be of service! Thank you for your support, and we can't wait to see you on your next visit.
great customer service also pleasant to everyone have everything u could ever need for my pool
J, we love to hear you had such a pleasant experience during your visit and that we had everything you needed. We're extremely grateful you took the time out of your day to leave us such a kind review. We can't wait to have you back!
The girls over Charleroi were very helpful and pleasant. We will go back to them whenever we need spa products and advise
Cathleen, we are ecstatic to hear about your 5-star experience with us. It is truly an honor to know we are now your go-to location anytime you require spa products. Thank you so much for leaving such a kind review, we look forward to having you back!
Very helpful, and very knowledgeable. Welcoming staff. Was recommended to me ,and I'm would do the the same.
Alcesta, it's amazing to hear we've earned your recommendation! It brings us so much joy to see that our team was able to provide you with a note-worthy experience. It was truly a pleasure to serve you, and we're all looking forward to seeing you on your next visit!
The gentleman who helped us was very good and Gwenna was absolutely fantastic considering it's her first week there.
Bill, thank you so much for being patient with our trainees. We all know the only way to get experience is starting at day one! We hope to see you again soon! Thank you for shopping with us!
I went in and had my water tested they found it very high in phosphate,but couldn't tell me why it was that high but sold me some chemicals to straighten it out. I'm concerned that maybe it was something in the jar that I brought the water…
read moreThanks for the review, Carol! We understand your concern, phosphates can enter the water through many organics that touch the water such as laundry detergent used on swim suits, perfumes, hair products, even some body washes that may be on a bather's skin when entering the tub. Phosphates can cause your sanitizer to work inefficiently which when untreated can cause bacteria to grow in the water. Make sure you are rinsing your filter cartridge every other day or so after you apply the phosphate treatment. If you have any questions during the process please let us know. Have a great day and be sure to bring another sample in within a few weeks.
Every thing was good he was Very helpfully.Thank you!!!👍😄
We just got our 1st pool up and running and needed the pool necessities. We had a list and had Jesse at Valley Pool in Charleroi help us. Jesse was very easy to work with and knowledgeable about our needs! Prices were also great! We …
read moreWe were having issues with our pool water – we took a sample in to have tested – we bought the recommended products and specified amounts to add and they gave us step by step instructions of when to add them to our pool! We are now in the …
read moreI needed 2 hoses for emergency filter surgery on my pool. I walked in and was immediately met by 2 eager employees. I showed the hose size I needed to employee#1, who led me to the register while employee #2 pulled the hoses I needed off …
read moreI have personally dealt with the staff at the Charleroi and Uniontown stores and the staff is always very friendly and helpful!!! They go above and beyond to help me. We purchased a pool and hot tub last year and we could not be any happier…
read moreThe employee I think his name was John was fantastic to all the customers who waited for chlorine delivery. He continually updated us on truck arrival. John even made sure that we lined up in a safe manner. I would recommend John and valley…
read moreWe had a pleasant experience today. The guys brought our tub and did a good job putting it in place. They did not waste time and we were very pleased. Thank you!!
We purchased our hot tub from the Valley Pools in Greensburg recently. Our sales man, Gary was very attentive to our requirements and helped us make the right decision for our tub. The tub was delivered earlier than originally scheduled …
read moreTabatha was wonderful! She went over and beyond to help us newbie pool owners; looking up the size pool we own, figuring out all we needed for winter, printing and lamenting a step by step maintenance list. We will be back for our …
read moreWe just got a pool installed and I had no idea what I was doing. Tabitha at the greensburg store was absolutely incredible. She told me everything I needed and wrote down what I need to do and when. Honestly I can’t thank her and the store …
read moreI had someone call and say they were going to be at my house at 1. My son was home and said he never heard the doorbell. I called back to reschedule and I have not had a response??
Hello Nate,
Would you please let me know what the appointment was pertaining too? I looked at our sales orders and did not see a Nate Cox in for a service call.
Is this the name it would be under ?
You can call me at 724-837-7030 if you would like to discuss.
Thank you,
Gary
I never thought that binary trading could be this profitable and legit until I came across Mrs. Robert Stella who God has used to redeem me financially when I was confused about how to invest in any profitable business. I have made a …
read moreSecond time here and very impressed. Just started opening my pool myself and was a bit unsure of a few things. I had a broken pvc connection and they helped me get just what i needed. Both associates who helped were fantastic. They even …
read moreFirst time hot tub owner. Went there to understand the chemical maintenance and WOW was Kim helpful! We got the frog, the chemicals we need and a handy laminated maintenance schedule. AND I can take the water there to be tested for free…
read moreThe two servicemen that came out from Valley pools today to close our pool were extremely knowledgeable, courteous and professional. They did an excellent job! We will definitely use them again.
Elaine, we are so happy to hear you had such a positive experience with our crew. We strive to deliver top-notch service to all of our customers, so we're overjoyed to know you feel we were able to do just that! It was truly a pleasure to be of service, and we look forward to assisting you with all of your future pool and spa needs!
First time there and everything went great! Everything was stocked, the lady was very nice and it all worked out!!
Mark, thank you so much for coming by to visit us here at Valley Pool & Spa- Greensburg! There's truly nothing that makes us happier than to hear that you had a wonderful experience and that we had everything you could need. It was our pleasure to be of service, and we hope to see you again soon.
Always Great people, helpful, kind and curteous!
Franklin, we are delighted to see this amazing review and rating! It brings us so much joy to know that we've continued to deliver the top-notch service you deserve anytime you've come to visit. Thank you for your consistent support, and we look forward to seeing you again soon.
Very helpful and great service.
Janet, thank you for coming to visit us here at Valley Pool & Spa- Greensbury and for leaving this lovely review! It is so fulfilling to hear these kind words about our team, as they work very hard to maintain a standard of excellence for our guests. You've definitely put a smile on our faces.
Super nice people that work there. Great experience every time we go.
Brian, I can’t begin to say how much we appreciate this 5-star review! We’re always striving to create a warm and friendly environment for all of our customers, so it's delightful to hear that we've hit the mark. Thank you for your continued support, and we look forward to seeing you on your next visit.
My winter pool cover was destroyed by some animal that fell in so needed one fast. They were able to locate one at a different location and ship it to my local store quickly. Had to get all the leaves out then installed before the rain came…
read moreThis was our first time here as our regular store was closed and we needed a new winter cover asap on a Sunday afternoon. We had our pool all ready to be closed, when we found out our cover had been eaten by bugs over the summer. All …
read moreNew to the pool game we came in with questions about our above ground pool. Dylan was be try helpful and got us all the tools we need to get our pool back to normal. Their showroom is full of amazing in stock products for all the pool needs…
read moreI was looking for a specific Waterway part and 3 different Pool stores could not help me. I went to Valley Spa and I got help right away. The employee, Marley, took the time to research and find my part. She called the company and scheduled…
read moreI was extremely happy with my visit and purchase at Valley Pool & Spa in Monroeville, PA. The staff member that assisted me was very knowledgeable and helpful. She knew exactly what I needed, took me straight to the item, answered my …
read moreI highly recommend valley pool in spa! They always have everything I need in stock and are willing to go above and beyond to help me solve any pool issues. Our pool heater went out at the end of the season last year. Jesse told use the best…
read moreTop notch service! All the employees there on the evening the big sale started were extremely helpful. It was even getting so late in the evening and they were closing but that didn't stop them from all coming together to help me get ALL …
read moreGreat experienced. Knowledgeable and helpful.
Lori, we are so pleased to hear how helpful the team was during your visit! We strive to deliver top-notch service, so we’re happy to know that we've hit the mark! It was a pleasure helping you, and we look forward to being of service in the future.
Valley pool in Monroeville is excellent. I always dealt with Valleys competitor, which I was not happy with. When I started dealing with Valley last year, I was so pleased meeting Marlee who is very knowledgeable. Our pool has NEVER looked …
read moreWow, we're so happy to hear Marlee and the rest of the staff have been able to make your shopping experience with us so amazing! It is music to our ears that we've been able to keep your pool looking stunning and brand new. We deeply appreciate this outstanding review and that we've been able to earn your repeated business.
I love this pool store! Extremely knowledgeable and very friendly staff! I won’t go to another pool store!
Wow, Jen, we are so appreciative of this top-notch review! It’s a joy to know our friendly environment and staff has earned your long-term business. Thank you so much for taking the time to leave us this 5-star review, and we look forward to having you back!
Just bought a house and came with a pool. They were very nice and had all the info on how to maintain the pool and also you can bring water in to have it tested. We will be using their closing service and update at that time.
Kevin, thank you so much for taking the time to leave this lovely 5-star review. We work very hard to keep our clients happy, so it's great to hear you received the care you deserve. It is always a pleasure serving kind clients like yourself. We hope you enjoy your pool for years to come!
great help and having all answers to many questions, thank you
Donald, we are so happy to hear that we were able to take good care of you and answer any questions you had! We value all of our clients and want them to feel at home when visiting our establishment, so it was truly our pleasure serving you. Thank you for stopping by, and we hope to see you again soon.
Every time I go to Valley Pool they are friendly, helpful and knowledgeable.
Marley especially goes out of her way. She always goes above and beyond.
Thank you!!!
Helen, thank you for such a fantastic review. We’re delighted that Marley is always going above and beyond to ensure your needs are met. Nothing brings us more joy than knowing you continue to have positive experiences with our team. If there is anything we can do to serve you further, be sure to let us know!
The customer service here is always amazing.
Prices are okay.
Hey DJNation! Thank you so much for the review! Let us know if you ever find our products at a lower price and we will match it plus give you an extra 3% off with your PoolPerks card! Hopefully we can gain that extra star next time you visit!
My husband and I purchased a above ground pool from Valley pool and spa a few years ago and had outstanding service from the assistance we received in picking our pool package as well as the delivery and installation of the pool… We had …
read moreCandace, this is the best compliment we could ever receive! Thank you for sticking with us and we hope you help you with your pool (and maybe a hot tub) for as many years as you will have us. Btw, we might have to use your "Stick with the best and forget the rest" quote, lol! Thanks again! See you soon!
Just paid a visit to Valley Pool & Spa for a simple solution for my small pool and I was treated like a regular customer. After a few questions, they were able to get me set up with the needed supplies. Friendly and helpful, you'll find it …
read moreThank you, William! We're in the business of helping families create more happy memories no matter the size of the pool! We want everyone to have safe, healthy water that all they need to worry about is having fun! Thanks for shopping with us and we'll see you soon!
Bought expensive chlorine tabs, but it is what it is. Personnel helpful, but it took forever to check out
Thanks for the review, Jerry. Like everything else in our country prices did rise this year but I can assure you we work tirelessly to bring you the best bargains we can get. Be sure to join our email list for the future so you know when the best deals are and when you won't have to wait forever in line. We are always the slowest when it is raining and you almost never have to wait in line before May.
Good selection. Knowledgeable staff. I would like to see an "express" checkout for retail purchases ONLY. The day we were there, every single person ahead of us in a very long line was getting water tests. We waited over 20 minutes to …
read moreThanks for the feedback, Renee! We did try the express checkout a few years back and the same thing happened. Customers with only retail purchases also had questions about their purchases which put us in the same predicament. We will tell you the best way to stay away from the lines is to open your pool early and close late. Hit up our sales in March and April when they are the best and always get your water tested on rainy days...our stores are the slowest when it's raining out. The last 3 weeks of May are always the busiest no matter what. We hope this helps! See you soon!
Anna at the Monroeville store was amazing! Our pool was cloudy and full of debris. This was our first time opening it by ourselves. She went step-by-step with me what I needed to do! She was extremely helpful
That is awesome, Meredith! Thank you for trusting us with your pool! See you soon for pool closing instructions!
The delivery guys were cordial and very helpful. I needed all of my pool equipment moved to my back deck. Even though the grass was soaked (it had rained hard the night before), the guys tried a couple of different methods to move all of…
read moreOur recent purchase of a hot tub from Valley Pool and Spa was an absolute delight, largely thanks to the outstanding assistance we received from Amanda. From the moment we stepped into the store, Amanda's knowledge, patience, and genuine …
read moreThank you for the kind words, Jim!
It was a pleasure doing business with you!
Please let us know if you have any questions about your new hot tub!
-Amanda
I was acknowledged as soon as we walked in the door. The workers were all very nice, the store is very clean. The girl that took care of us was Anna Tilt. She was beyond nice and knowledgeable. She explained everything thoroughly and gave …
read moreWe recently purchased a hot tub from this location and Kyle was awesome. He went above and beyond with the whole purchase, financing, installation, and following up with us. He was great to work with, we had a great experience and love the …
read moreWe had a problem with the pump cover. We bought a new cover from another Valley Pool store and what they sold us didn't have the ring inside which was necessary to keep the water from pouring out. I called the North Versailles store and …
read moreI recently had the pleasure of meeting Kyle while purchasing our new pool. He definitely goes above & beyond not only in the purchasing part but also with following up with the installation. Everyone at Valley Pools North Versailles has …
read moreThe Staff at Valley Pool & Spa really go out of their way for customer satisfaction.
I’ve been a loyal customer for 13 years and they have always had everything I needed in stock , and are always very knowledgeable with any questions that I…
read moreWe met Kyle Ouellette at the Home and Garden show on Monday 3/6. We visited with every pool and spa seller at the event. When we spoke to Kyle, we told him we needed a hot tub for our Airbnb and we had a budget. Not only did Kyle provide us…
read moreTop notch 100% knowledgeable of there products and how to use them.
I needed a new hot tub cover for my hot tub and wasn’t quite sure how to measure it and at what points for measurements.
Went to Uniontown and was told more or less here is…
read moreI have been going to Valley Pools and Spas for years for pool supplies and the staff is always very knowledgeable and helpful at getting my pool in tiptop shape. I just recently purchased an infrared sauna through VPS and again the sales …
read moreThis confidence and trust has been what I have craved for in an expert trader for years now and I am so happy to finally get all this from you Mrs. Joan Steve for you have proven all what I have heard about you is the true, by investing $…
read more1st time there. Staff above and beyond very kind helpful and so friendly!! Glad I called them and stopped in. I will definately be back for supplies and help!! Just above 5 stars helpful and kind and friendly and I stopped in 15 min …
read moreHaving a good investment is the best feeling ever. I lost so much money looking for a profitable investment until I met a Forex and Crypto broker who helped me managed my trading account. Mrs Cathy Frederick is undoubtedly the best Forex …
read moreVery friendly and helpful for what I needed, answered my questions and explained the products I purchased.
Hi Larry, we’re truly overjoyed to know that we could be of assistance. Your 5-star rating truly means a lot to our team. From everyone here at Valley Pool & Spa – North Versailles, thank you for your kind words and high praises. We hope we’ll have the pleasure of serving you again soon.
Joe and Bryce did our pool closing today, they were very professional and helpful with all of our questions! They did a great job! I definitely recommend Valley Pool & Spa for all of your pool needs!
Thank you so much for the 5-star rating and thoughtful review, Debra. We are very proud of the professional service we provide and love giving customers like you the experience you deserve.
Always very nice and helpful
Hi Antonette, we are so grateful to see this superb rating and review! We work hard to give our customers a fantastic experience and are happy to see that we are making it happen. Thank you for choosing Valley Pool & Spa – North Versailles, and we look forward to seeing you on your next visit.
I just moved into a new house close to Valley Pools & Spas. All of the staff at the North Versailles site have been extremely helpful with getting me acclimated to my new pool.The staff is always pleasant and always helpful with guiding me …
read moreWow, Dameta, reviews like this truly make our day! We are absolutely thrilled that we were able to provide you with the support you needed during this period of transition. It brings us joy to provide our clients with the information to help them feel empowered to take care of their pool with ease. Thank you so much for this wonderful recommendation, and we look forward to your next visit with us.
We are about to get the new pool installed next week. Once it's full of water we will be up to get our winter closing chemicals.
Thank you for this amazing review, Larry! It’s always great to hear our customers are enjoying the work we do. It’s been our pleasure to help you through this process, and we truly appreciate you choosing to do business with us.
Go to store for all my pool needs and water testing.
Justin, we are honored to be your go store for your pool and water testing supplies! We strive to maintain a wide variety of products to provide the most convenient and enjoyable experience possible for all our guests. If there is anything else we can do to further improve your experiences, please don't hesitate to let us know. We appreciate and value your opinion.
Bryce and Brad were a great help! Brad was very patient and explained everything to me. I love that they write on the containers, really helpful!
We try to take all the stress of taking care of your pool away so have more time to do what's really important... enjoy your pool and your family!
Buying the pool was a great experience Questions answered and VERY low pressure to buy extras. We were informed of what was available with comparisons and it was truly left to us to decide what options we wanted. Now the installers...…
read moreThank you for the feedback, Laurie! Hopefuly next time you're in we can gain that extra star! See you soon!
This store has a much better selection than Pool city. I'd much rather shop here. Staff is always asking if you need help. Store is very clean.
We're here for whatever you need, Holly! If we don't have it, we'll find it for you! Thank you for your feedback and we hope to see you again soon for anything you may need!
I tried calling, but the phone message urged customers to come to the store to be helped because it was a busy time of the day, so I went to the N. Versailles location and was helped immediately upon walking in. I needed an above ground …
read moreJacqueline, Thank you so much for the amazing review. May is always our busiest time of the year which makes it very hard to answer the phone since we want to be able to give our customers in the store our best attention and get them what they need quickly. We appreciate your patience and love your understanding. We hope you have joined our email list so you can get everything you need before the busy time this year! We can definitely help you with whatever you need and we're open all year round! Thanks again and we hope to see you again real soon!
Knowledgeable staff! A complete inventory of all supplies/ accessories relating to my spa!
Thank you
Stop in and see us anytime, Paul! We are open year round and are more than happy to help you with any accessories you may need for your spa! Have you taken a look at our aromas! Scent can take your relaxation to the next level in your spa! Stop in and see us again real soon!
Have used valley pool since it was the grandparents working out of the little house there. Always good service and fair. Same thing today when my husband shopped on his own there for the first time they took good care of him and he came …
read moreThank you so much, Linda! It's customers like you that keep us going! We appreciate your patronage for many years and we hope to impress you more as we continue to grow... isn't amazing already?!
It was a good, the guy came from behind the counter and went and got what I was looking for and I got my Valley Pool and Spa discount at the end of every thing so everything worked out good for us ty very much!!
Thanks for shopping with us, Martin! Don't forget that Pool Perks card next time you stop in and get 3% off everything, everyday!
All your pool and spa needs under one roof. Staff are very friendly, personal and knowledgeable. Staff will take the time tell you which chemicals are needed, the dosage needed and time needed in between to bring your water to crystal clear…
read moreWe pride ourselves on knowing our products! Thank you for trusting us with the care of your pool, Jason! We hope to help you again in the near future!
Thank goodness for the lady that knew everything about the pools because my hubby didn’t 😁. We bought the wrong pump and she helped us figure out the new one.
That's what we're here for Tammy! We train hard on all equipment, chemicals, and everything you need for your pool so you don't have to! Please let us know if we can ever help with anything! See you soon!
Purchased a Pool and Hot Tub, from Valley Pools. Excellent products, and excellent support, makes it easy to maintain maintenance, when you have a great support system.
Thank you, David. We appreciate your patronage and hope to help you with your backyard investments for many years to come!
The entire process was flawless. We picked out the pool, Jon walked us through everything. The pool installers were great. We purchased the pool and were swimming within a month. The entire staff at the store have great everytime I'm in. …
read moreToday I purchased a new sand filter for my pool. I went to the Monroeville store. Jesse the store Manager helped me and answered all of my questions. I highly recommend the Monroeville store and definitely ask for Jesse! I give him 5 stars…
read moreStaff very helpful, they explain everything, even when I ask a million questions they are very patient and informative, recommend for everyone to try them and they have a lot of accessories
It was our pleasure helping you, Steve! Thank you for the review and let us know we can ever help you again!
I was greeted with a new employee and then the manager took over experience was wonderful you let me in the right direction first time I took advice lol
Thanks for the review, Frank! We do our very best to make sure our entire team has the knowledge to help you out with anything you need! See you soon!
Wonderful the man that helped me was great! He took the time to make sure what I needed was the right thing and even informed me of a huge sale that was not posted in the store! This was my first time at the Robinson store, I have gone to …
read moreI went at the perfect time right after the rush lol. The gal that helped me out she knew her stuff! And the guy that took the stuff out and put it in my truck. I thank you. The store was clean and very well stocked. Also the fellow that …
read moreYour people are amazing. I am a Tech for Pool City dealer 12160. These folks in Robinson and in Washington PA, are exemplary. I am proud to be a part of this co partnership, because there is a professional courtesy amongst us. GREAT JOB Y'…
read moreI recently bought a home that came with a huge pool. I was (am) completely ignorant to the process of owning one-not only has the sales people at counter been great, the dispatch team as well as Joe and Logan (service techs) all have been …
read moreVery Knowledgeable workers. A very Large selection to choose from. Workers are very knowledgeable and helpful. Carried my pool cleaner to my vehicle . Brad explained the chemicals that I would need for my size pool. Gave me a print out …
read moreWe went to the hot tub expo in Monroeville. We were torn on which company to buy from and was leaning toward a jacuzzi brand from pool city. After doing our research my husband reach out to our local Robinson location where he got ahold of …
read moreStopped in November 15th to pick up some supplies for a hot tub that came with our house. I have never owned a hot tub, and had no idea where to begin when it came to getting it up and running.
I did not know the size or any information …
read moreMy visit was very informative, helpful and friendly. The sales person helped me tremendously and he did not make me feel like I was stupid. He was patient and very knowledgeable. He was able to answer every question I had and taught me a …
read moreHi Terrie, we really appreciate this high rating. If there is anything we can do to improve even further, please don't hesitate to reach out. Your opinion is important to us, and we'd love to make sure your next visit is nothing less than 5-star worthy!
The closing of my pool went very smoothly. Mark is very knowledgeable and knew exactly what needed done. They were done within an hour.
Sandy, thank you for sharing this positive feedback with us. Our team is very passionate about the work that they do and ensuring customer satisfaction, so it's great to hear this was reflected in your service. I will be sure to let Mark know you left these high praises. Thanks again.
Very informative
Hi Dana, we’re thrilled to read that you were pleased with the service you received! It truly brings us joy to share our knowledge with our community, and we are glad to see that was reflected in your visit with us. Thanks for choosing Valley Pool & Spa – Robinson, and we hope we’ll see you again very soon.
Store very clean and well stocked. Personnel were extremely helpful. Signed up for rewards. Looking forward to next swim season and going to this store for all our needs.
Wayne, we are elated to see this wonderful rating! Thank you so much for visiting us at here Valley Pool & Spa- Robinson and sharing this positive feedback about your experiences. It's our pleasure to be able to serve such kind customers like yourself, and we look forward to seeing you on your next visit!
The two associates we're awesome with us. Took their time explaining things and making sure we understood the new chemicals we were purchasing. This is for mine probably fourth visit, just as knowledgeable and helpful as my previous …
read moreTracee, we are so happy to hear that you had a great experience at our location. Our whole team works hard to keep our customers happy, so it’s always amazing to hear that we’ve succeeded in that goal. Thank you for giving us a chance to serve you, and we hope to see you again soon!
Staff very helpful and educational. Gave great directions how to care for my pool and advice . I really appreciate them.
Wow, J, it is such a delight to read about your experience at our location! It’s so satisfying to know our team was able to provide you with effective and helpful service. We appreciate you leaving us such a thoughtful review, and we will be sure to share this feedback with the team!
Taige was awesome to buy our pool from and they've been super helpful since. The only issue we had was B&T Installations is garbage.
They wouldn't excavate our yard because they don't have a backhoe that can get in so wouldn't hand dig it …
read moreThank you for taking the time to rate your experience at our location, Patrick! It prides us to know that we have offered you the level of service you deserve as a valued customer. We can't wait to have you back.
I normally do not leave reviews, not sure why but I’m compelled to do so for Mrs. Robert Stella . Its much more than just a place to trade and change once standard of living. It’s a platform that teaches all her investors how to be …
read moreTyler Summers is a fine young man. It is great with customer service. He knows his job and helps his customers to the full extent . He is very knowledgeable. We notice his fellow team members seek him out for help with customers and …
read moreManager and salesman terrific! Manager so in tune with us. Bought a pool heater from him a few months back. He remembered us. Lots of fun, too! Great sense of humor. Salesman was sooo helpful and answered questions we had concerning a …
read moreValley Pool & Spa store had a diversity and quantity of products that were not available at where I normally shop. Customer service was excellent as well. I also appreciate the 3% discount for signing up which was applied to my initial …
read moreEasy withdrawal from my trade accounts directly to my Paxful wallet, with the help of the most recommended expert trader Mrs. Regina Nathan FX. It's time to make a breakthrough in the field of investment funds And this is already possible …
read moreHad quite a conundrum when my battery operated pool vacuum attachment broke, I needed to sweep the bottom of my pool. Unfortunately the vacuum was out of warranty and Valley didn't carry parts. The Assistant Manager Adam was able to put …
read moreThey make pool maintenance so easy. I just take our water sample in and they tell me exactly what we need step by step. They also gave us every promotion they could this time including a free bucket of chlorine worth $100 that I otherwise …
read moreI had the great fortune to have Tyler, the assistant manager, help me. I needed an old part for a pump researched. His positive wonderful attitude made a dull errand fun. He is the best! And I watched all the employees, every single one was…
read moreFrom deciding which hot tub to purchase to getting the water balanced to getting some minor issues fixed and to buying accessories, this store and its employees are top notch. Tyler helped sort out which hot tub was best for us and Susan is…
read moreCustomer service is always great!!
Hi Laura, we really appreciate your generous rating and review! There's nothing better than hearing that our customers are consistently receiving top-notch service. Thank you for your support and for choosing us here at Valley Pool & Spa – Washington.
Always helpful!
Johanna, we are elated to hear that you continue to receive top-notch service at our location! Our team will be so happy to hear that their service is appreciated. It's our pleasure to serve such kind customers like yourself, and we look forward to seeing you on your next visit.
Excellent service, extremely helpful staff!! Very professional!! Would recommend to anyone!!
Wow, Christy, reviews like this truly mean the world to us! There is nothing more fulfilling than hearing high praises and words of appreciation from the community that we love so much. Thank you for this outstanding recommendation and for being such a kind customer.
Good sales person. Explained everything.
Linda, thank you so much for coming to visit us here at Valley Pool & Spa – Washington. We are absolutely delighted to hear that you had a great experience and that our team was able to answer any questions you may have had. It's helping kind customers like yourself that make our job that much better! We appreciate this lovely feedback and look forward to having you back soon.
Mark was great! Very friendly, walked us through what he was doing so that we could close our pool next year if we wish. Was quick and well done. Thank you!!
Helen, we’re ecstatic to hear Mark was able to provide you with excellent service while assisting you during your visit! It’s truly a pleasure for all of us anytime we have the opportunity to help such kind customers like yourself. We appreciate you taking the time to leave a review, and we look forward to being of service for all of your pool needs now and in the future!
Very helpful staff
Hello Glenn! We are delighted to hear that our team was attentive and able to help you with all your needs during your latest visit. It fills us with pride to know that our service is appreciated by the community. Thank you so much for this review, and we hope to see you again soon!
The crew that game were top notch; prompt, courteous, neat, efficient. I was disappointed that the service manager did not respond to any of my phone calls or emails prior to and relating to the service call.
Jo, we’re overjoyed to hear all the kind words about your visit to our location. Reading that you felt the service was top-notch is truly a delight. We apologize for any miscommunication that may have occurred and appreciate your candid feedback. We hope to see you again soon!
Wonderful place. Highly knowledgeable and friendly staff. Not trying to upset you, but always ensuring you have exactly what you need!
Thank you so much for this outstanding review, Sherri. It's so amazing to hear we've been successful in our goal to offer our clients the best customer service possible. It's truly a pleasure to help such kind clients like yourself.
These folks are very helpful and knowledgeable. They took the time to assist us with our needs. They keep customer information on file so that when you return they have your history which assists in proper maintenance. We ended up changing …
read moreYour staff is amazing and helpful. First time pool owner have purchased from you at the end of the season when the pool was just installed Today I brought my sample in for the first time. They ran the sample, pulled the print out, and …
read moreGreat team in the Washington store!!!! Had problems with our pool last year the team worked me through the problems. Have a perfect pool and water balance this year. Would recommend valley pool to anyone for the great staff and help that …
read moreThank you Keith for the kind words! We are so glad that we were able to get your pool under control so you can enjoy your backyard fun! Look forward to seeing you throughout the summer.
The man that waited on us tonight was kinda grumpy. He wasn't pleasant. He seemed to not want us to ask any questions.
All the others we dealt with were great and very helpful, but not this guy.
Hi Kandi, if you wouldn’t mind emailing Rick at Rick@valleypoolspa.com about your experience it would help us out greatly. Thank you so much for shopping with us!
PLEASE STOP AND READ: Do not purchase a pool unless you are installing it yourself or using someone other then their installer. I purchased my pool and paid for installation in March. Everything was paid in full. My pool is still not up. …
read moreThe young man that helped me was amazing! He was so knowledgeable and helpful even when I asked dumb questions! He also didn’t try to sell me stuff I didn’t need, which makes me have more money to buy fun stuff there later! 10/10 would go …
read morehighly recommend you all to a true professional trader Cathy Watson, she’s very Knowledgeable in TRADING INVESTMENT She tries her best she in making any of her client financially stable, she made me huge profit of $10,500 after i invested $…
read moreFollowed directions completely with my concerns when installing the winter cover on our custom pool around a curved wall, without question. Excellent job. Did complete pool closing to our satisfaction. Workers were polite and knowledgeable…
read moreThe service tech was great can’t say enough about Tyler being very professional and knowledgeable Was disappointed to the service dept scheduling have to pay 150 up front even when under warranty a little aggravating and then sending …
read moreGREAT experience!
I ordered an IR sauna from them remotely/over-the-phone. Nicole was prompt in sending over all of the paperwork & making sure my questions were answered. Delivery was sooner than promised and the delivery men were ON TIME…
read moreI'm glad you had a great experience! I greatly appreciate the 5 star review! Let me know if there's anything else we can do!
We just purchased a new pool from Valley Pools & Spa in Uniontown, to replace our old pool. Nicole Herndon was awesome! She is very knowledgeable, personable and patient! She answered all of our questions and took the time to make sure …
read moreMy wife and I got our new hot tub here. Delivery day came and their install team put the tub in place in 10 minutes. Since then we've had some electrical issues, not their fault, but their service department is very speedy in their response…
read moreMy experience at the Uniontown store was excellent especially because of the customer service Nicole Herndon provided. I was very apprehensive about purchasing a spa when I walked in to the store but Nicole made the entire experience very …
read moreVery knowledgeable and friendly staff.
Tammy, it's such a treat to see that you had a pleasant experience with our team. We only want to provide our clients with the best service possible, and we are glad to know your visit reflected that. Please feel free to come back anytime, it's our pleasure to be of assistance!
Very knowledgeable and friendly. I would highly recommend them!
Thank you for this awesome review and recommendation, Kim! We are constantly striving to offer not only the best customer service possible but also the knowledge needed to help our clients properly take care of their pools/spas. So, to hear we've hit the mark makes our day. We are grateful for your support and hope to see you again soon!
The sales associate was extremely helpful. She educated me on how to care for my pool weekly.
We don't call ourselves the experts for any other reason! Thanks for shopping with us and we hope we can help you with everything you may have questions on in the future! Thanks for the review!
They were very helpful ,as i knew little of what I came to buy, and came away assured within myself i bought what was best for me!
We love hearing this, Barbara! Anytime you have any questions please ask away! We are here to teach you how to use your backyard investments to their highest potential while saving you time, and money! Thanks for shopping with us and see you soon!
Every time I go to Valley Pool and Spa, I always receive outstanding customer service. I am always greeted with a smile, and I feel that everyone is very knowledgeable on the products that are being offered at the store. I (and others …
read moreDana, you know how to make our little pool nerd hearts sing! Thank you so much for trusting us with your pool and shopping with us. We can't wait to see you again!
the staff was very friendly and there was a very large selection and a lot of sales in the store.
Thanks for the review, Lyndel! We hope you joined our email list so you know when all our sales are all year round! Thank you for stopping in and let us know if there is ever something you can not find in our stores!
The woman who helped me was SO kind and helpful. I had no clue what I was getting for my new hot tub and she gave me a lovely laminated sheet with all the info I needed circled and filled up a box with everything I needed. It made my life …
read moreThank you so much for your feed back, Elizabeth! We appreciate your kind words and hope to see you back really soon!
Taylor is Excellent @ Customer Service !!! She answered all my questions and help me gather all my supplies !!! She was very helpful and knows her stuff !!! I would recommend her anytime !!! I will be back once the pool is up and running…
read moreWe had very good service today thanks
I purchased my pool here and installed myself which I would just recommend paying them to do it. It’s not worth saving the little bit of money. I purchase all my Chemicals and have my water tested free throughout the year. All the employees…
read moreService was good ,store has alot on stock have a hot tub will be stopping back,Welcome to the area needed a store like this.
Everything went very well and the people are so helpful and kind
Everything was good Thank you,Pat!!! 🙂
Quite pleased with the way I was taken care of got lucky too everything was on sale saved thousands
Thank you very much. Everyone was polite helpful and knowledgeable. 🙂
Things were great definitely would shop there again.