Customer Stories
A Word From Our Wonderful Customers!
Customer satisfaction is our top priority at Valley Pool & Spa. We are very appreciative when our customers tell us we exceeded their expectations. Please take a moment and read through some of the reviews from our amazing customers who allowed us to work with them on their backyard experience.
They did an amazing job getting my spa up on my patio. They had a steep hill and a tight space to get through by my deck, so it was a heck of a job to get it up to where it needed to be. They did great, didn't leave anything behind, and you…
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Knowledgeable folks answered Al our questions. Great experience with delivery and setup
Pleasant experience. Prices arnt cheap, but quality never is. Salesperson was attentive and very helpful
Always very helpful and kind at the St. Clairsville store.
Shawn was great
Great staff. Got what I needed and in my way. Thanks!!
Friendly personnel, lots of merchandise.
Very helpful and knowledgeable.
This was my first time in the store. I was extremely impressed by the selection of pool supplies. The man that helped us was very helpful and friendly.
Love all the supplies and anything pool you have an amazing selection with great prices!!
Very friendly and attractive staff, good prices and veteran friendly.
The employees treated me like family.When I asked for something she knew where it was and the price. She told me that your company didn’t go to Byesville Ohio for service that stopped me from buying a hot tub.
I went in for a pool liner and they had them in stock and staff was very helpful and nice
Perfect
This is one of the best pool and spa stores in the area.The service personnel are friendly and very helpful.
Very friendly service
Blake was very helpful. He took the time to show me how to set up everything. Love this store. They have anything and everything you need.
Came in to replace our pool dolphin. Very courteous and helpful. Store is always very clean and organized.
Very friendly and absolutely amazing service and help would recommend to anyone
Nice pool and spa store good selection of items very helpful.
The young lady was very helpful and took care of all the parts that I went after. I was pleased with their help from last year I just keep using them now and will in the future.
Always friendly and helpful.
Very nice salesman. Answered all our questions. Did not try to sell us something we didn't need.
Great friendly service !! They carried my shock to my car for me ❤️
Everyone is very helpful when Mema needs items for the pool.
I needed a specific hose for my pool pump and filter. They were very interested to help me with and did everything to get the products. The team work was exceptional. They made sure my needs were taken care of. They are a bit pricey but the…
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Valley pool has been awesome and they are very nice Thanks valley pool for awesome kindness
They were super when answering my questions.
Very kind,helpful guys delivered our hot tub today. You should probably give them a raise.
I came into the store today to purchase hoses for my pool pump. The store was packed, but an associate helped point me in the right direction while he was assisting another customer. The line was a good 15 minute wait, however, totally …
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This place is amazing. Super friendly and helpful staff. They really appreciate your business. This is the only store I will shop for my hot tub chemicals and accessories. You will not go wrong with these folks.
They have a amazing staff. We will be back thats for sure. They will be our new go to when it comes to our pool
Bought a pool pump in 2022 when I hooked my pool up and turn it on. It was very loud called Vally Pool, and spa in Saint. Clairsville told them what it was doing. No questions asked very nice told me to come over got me the same one and …
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Awesome with the variety of needed items and customer service was inviting and appreciated
Knowledgeable quick service and decent prices
The girls who helped me were awesome!!
Great experience buying out hot tub! Jerry took great care of us!
Very friendly and knowledgeable staff
Very helpful! I wasn’t there for the purchase (dad was) but I went in a few days before hand to figure out what I needed. They were very knowledgeable and friendly. And played with my son and gave him a toy. I will be back and would …
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Second time over two pool seasons I’ve worked with Tyler on a service call and he is super thorough, timely and pleasant.
Very friendly and knowledgeable! Huge inventory and very reasonable prices.
Very nice store that carries everything you need for your pool or spa. Great service too.
The staff was knowledge and helpful!
Very helpful and polite. I will be doing all of my business here 🙂
Very friendly staff and informative.
Greeted at door. Had what I needed. Delivered to my vehicle
The associate was courteous and knowledgeable. She told me and showed me what I needed to get my spa up and running. She gave me explicit instructions and told me to return with a water sample for testing. Excellent experience.
Jerry, did a great job of taking care of us! He was honest, polite, & helpful in helping us make a decision on which hot tub would work for us. He comes highly recommended!
Very helpful staff. I was quite impressed with the store.
The bomb. Com always great satisfaction
Very informative, they took their time and explained everything in detail.
Sales woman was very helpful
Went out to Valley pool and spa last night to get our water tested great service Awesome customer care and the Hot tub is Awesome Too !!!!
Great place to deal with. Professional sales people and delivery people.
Great service
Matthew, we appreciate this 5-star rating! We strive to deliver top-notch service to all of our customers, so your review is extremely pleasing to read. It was a pleasure assisting you, and we look forward to being of service in the future!
Great service, great variety of products, and close to home. Highly recommend.
Luther, thank you for taking the time to leave us this lovely review and recommendation! We are truly honored to be your go-to place for all of your pool & spa needs. It's our pleasure to be of service to our amazing community, and we hope to have you back again soon.
Great selection very friendly and helpful
Corey, we are so happy our store was able to accommodate all of your needs! We pride ourselves on customer service, so it's truly an honor to receive such high praise from you. Thank you for taking the time to leave us this stellar rating. We look forward to being of service again during your next visit!
Always very friendly and helpful!
Thanks for this fantastic review, Sarah! We are elated to hear that you enjoyed your visit to our location. We truly value our clients, and we love to see that reflected in your service. We truly appreciate this positive feedback and look forward to seeing you again soon.
Very helpful,informative and friendly staff. They carry a variety of products for pools and spas. I also noticed as I was leaving the store the infrared saunas on display. 🤔 I could use this for sure great way to relieve and de-tox the …
read moreWilliam, thank you so much for this superb review! Providing a wide variation of high-quality products, along with the best possible service to our community, is why we went into this business. We are over the moon to hear that we've been successful in doing what we set out to do and that our clients are appreciating our services. Come back anytime, we'd love to answer any questions you might have about your future infrared sauna!
vary nice people to deal with [witch is hard to find now days] everything was quick and easy , just as they said it would be.
Hello Dann, we truly appreciate this lovely feedback and high rating! Our team works very hard to maintain a standard of excellence when it comes to customer service and the quality of our products, so it is very fulfilling to know that was reflected in your recent visit. Thanks again for your kind words and for being a fantastic customer.
Great customer service and friendly! They will definitely have my business!
Thank you, Jennifer, for sharing this with us. It fills us with joy to know that we've earned the honor of being your new go-to place for all of your pool and spa needs! It's been our pleasure to be of service, and we look forward to having you back.
Shane was very knowledgeable and helpful
I'll definitely be back for all of my pool needs
Patti, it's so lovely to hear that Shane was so thorough and helpful during your latest visit. There is nothing that makes us happier than to know we've gained the support of such a kind customer like yourself. We truly appreciate the high praises and look forward to seeing you on your next visit.
I thought prices here were reasonable, plenty of associates to help out with all the customers! Nice looking store!
Bruce, thank you so much for this wonderful rating and review. As a business, our goals are to offer the best quality products at a great value and provide stellar customer service, so to hear we've hit the mark brings a smile to our faces. We appreciate the support and hope to see you again soon!
Great service, quick delivery and very helpful sales, service and staff. Highly recommend!
Holly, we’re thrilled to hear about your lovely experience during your visit! It brings us so much joy to know you felt our service was quick and efficient. We truly appreciate such a kind review and hope to see you again in the future.
Wow what a great place. The people was very nice and very helpful … I wish they were there earlier this Spring I would of gotten my pool from there for sure ..The other place it wasn’t put in right …
Joyce, we love and appreciate this thoughtful review! We're thrilled to hear your visit was much more pleasant than the ones you've experienced at similar businesses. It was a pleasure to serve you, and we hope to see you again in the future.
Always helpful.
Caroline, this review was a treat to read. There's nothing more we enjoy than helping a customer in need, so it's lovely to hear you felt our staff met your expectations. We truly appreciate you taking the time to leave a review.
Very helpful and had what I needed to fix my pool.
Mark, we are ecstatic that we were able to supply you with everything you needed during your recent visit. It is our pleasure to help kind customers like yourself. We hope to see you again soon and until then, enjoy the pool!
They have a huge supply of pools spas and hot tubs. Great service
Thanks for shopping with us, Lloyd! We try to have everything you would need to enjoy your backyard oasis! See you again soon!
WOW @ the customer service!!! Finally a business that cares about you and what your needs are. Blake was Amazing and spent time with me. He answered all of my questions and did not rush me. I would highly recommend that you check this new …
read moreMelissa, thank you so much for the review. Our top priority is customer service. We want to make sure you can create more happy memories with friends and family, which is really what life is about! Thank you for shopping with us and see you again soon!
The store experience was top notch! The delivery guys were not very friendly and I wish they would have been 1/3 as nice as the people in the store
Thank you for the review, JoAnne! We hope you and James enjoy your hot tub for many years to come. Please let us know if you need anything!
Very happy with there directions on how to clear my pool up and it has been great all season. The best my pool has looked in years!!
That's what we like to hear, Marsha! We try our very best to listen and figure out what may be the issue with pools that aren't clearing up. Sometimes it can be the easiest solution! We hope you had a ton of fun in your pool this summer and we'll see you soon for closing products!
What an amazing experience going into this place! Anything and everything you could want or need is there! Wonderful prices too! Very helpful employees makes it that much more pleasurable to spend your hard earned money! Quality is …
read moreThank you, Ronald! If you ever can't find something you need please let us know! We pride ourselves on being a one-stop pool shop for everything you may need. We also match our competitors so if you ever see a price that may not add up, let us know!
Great service
Thanks for the stars, Jim! Much appreciated!
All staff very friendly and helpful
Thanks Alisha! We appreciate it!
We purchased our new spa and had it delivered last Thursday! Everything, and I mean everything went well from the delivery to my spa lesson on water maintenance! We love our salesperson; the delivery men were very professional, and my spa…
read moreWow thank you Karen for the awesome review! We appreciate you! ❤️
They are very helpful and know there stuff and very good at what they do and nice
Thank you, Stephanie! Please let us know if we can help enhance your backyard oasis in anyway!
Super nice people and great prices
Thanks for the review, Cole! We'll see you again real soon!
Excellent choice of pool and spa chemicals. Nice selection of pools , spas and swim spas.
Thank you, Hank! We research all of our products greatly before bringing them in for our customers so to have you notice is a great accomplishment! Thanks again and see you soon!
Found some items that I really like and come up with a few of my own ideas that's for later the ladies that were there were very helpful
Thanks David we appreciate your patronage!
Love our new spa
Only thing wrong is there is a big gap on top of control panel, not sure it that is supposed to be there
Hi Pam, thanks for the review! We are so happy you are enjoying your new spa! If you haven't already please send a photo of the issue with your topside controls to 1130@valleypoolspa.com and the managers see if anything can be done to fix it.
Nice store! Well stocked and organized! Employees were friendly and helpful!
Thanks for the review, John. We greatly appreciate it!
Associates very helpful and knowledgeable. Great help!*
Thanks, John! We appreciate you taking time to write us a review! See you again soon!
We are First Time Pool owners well little stock tank pull and they were very helpful shows exactly what we needed very courteous and very respectful yes we would shop there again
We love all pools, Kimberly! Thank you for choosing Valley and we hope to see you again real soon!
Tyler was so polite and very efficient. He is very personable. Thank you for the great service.
Thanks for choosing us, Jeri!
Service was great. Helped me knowledgeably purchase pool steps and other supplies for pool. I am handicapped and they loaded supplies in my vehicle. Prices very reasonable.
We're here anytime you need help, Diane! Thank you for taking the time to write us a stellar review, we appreciate it greatly!
Very knowledgeable and nice! Also very helpful
We try to be as helpful as possible! Thanks for the review, Melissa!
Kim was awesome solving our pool delema, fast and friendly.
Thanks for using Valley for all your pool needs, Dave!
The cashier was very friendly and helpful! Thank you!
Thank you for shopping with us, Tamara! We appreciate you taking the time to write us an awesome review! See you again soon!
Got our first pool set up and went to get information on supplies and chemicals that we’ll need. Jerry was very helpful- we will be back.
We're here to answer any questions you may have, Neva! We hope we can help you enjoy your pool for many years to come!
Very nice and friendly huge stock to pick from
Thanks for the review, Tammy! If you ever can't find something you need please let us know!
Very friendly staff seems very knowledgeable. I will return
We hope to see you soon, Crystal! Thanks for the review!
Excellent service and plenty of products!!
Thank you so much for the great review! We'll see you soon for closing!
I have enjoyed everything but the time it is taking to get installed. But I know they have been slammed so I hope it gets put in soon .
So very helpful. The right part the first time and they gave me a discount
The gentleman that check me out helped me out to the car and put the 3 50 pound bags of sand into my car.
Very knowledgeable and friendly staff.Got exactly what I needed.
I was pleasantly surprised It's a large store for sure and it is new so it is extremely well stocked and tons of display items. Saunas hot tubs anything you can think of for swimming pool above ground or in ground, parts for all your items …
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Excellent service!
Very helpful!
Really nice store and employees were friendly and very helpful. The store has good hours.
Knowledgeable people about pools, always willing to help.
Very Pleasant Staff, and very helpful
Great service. Nice and friendly. Very knowledgeable. Working with me on a follow up problem after install which he was able to fix.
The saleswoman was extremely helpful and knowledgeable! I appreciated her feedback and assistance. She was truly wonderful to work with and made sure I had everything I needed to close my pool.
The experience from start to finish was so easy and pleasant. David was so knowledgeable and professional. The delivery service team was outstanding given our tricky backyard. There was a small dent in one panel but they were quick to call…
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Always friendly always has what I need.
Great customer service every time! Friendly and knowledgeable staff.
Excited to get it filled with water!
Always have the genuine Hayward parts I’m looking for
Everyone is so Friendly
Amazing service, especially Hannah, helped me find everything i was looking for
Travis was super helpful and kind. Would definitely shop there again.
Great friendly staff. Very knowledgeable about pool supplies.
Fast and friendly. Recent rain and pollution attributed to the Canadian wildfires has been possibly affecting pool chemistry. It's nice that Valley is open on a Sunday. This way I had my water tested got a treatment plan with chemicals…
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The staff at the Cranberry store were awesome in helping me find the appropriate hose for an Intex pool. I had a landscaping "accident" with the original solar mat, so I got a replacement that didn't fit properly. Kudos to the staff!
Excellent people that were very knowledgeable and eager to help me.
Very helpful staff. Didn't take long to figure out what I needed to fix my pool water. Wrote every thing down for me and I was on my way.
Awesome store. Great service....Extremely expensive though....
Check Amazon for parts for your hot tub before you go here. Seriosuly. A heater core was 120 here. Same one on Amazon. Was 35. Same manufacturer too.
Excellent service!! Staff is very helpful and friendly and knowledgeable. I highly recommended using them!!!
Thanks so much you guys definitely gained my business so friendly and helpful
Travis seems to be my go to guy with all my pool issues and purchases but honestly the team is always so helpful, polite and professional. Very knowledgable
Was looking for a random pool part, was treated like their best customer. What I was seeking was in stock at a very reasonable price.
Great customer service and pricing was lower than other pool places locally
Staff is always helpful & knowledgeable
Great customer service
Angie was very knowledgeable and helpful today! Very patient and sweet.
All the sales people seem to be very courteous and helpful with what we needed to get for a pool
The employees at the Cranberry store are top notch! They are friendly helpful and make it a joy to shop at Valley Pool!
Nick couldn't have been more helpful. From the time we called, finding the part we needed, and in waiting on me when I picked up the part later in the day. He was pleasant and helpful. Also was a nice surprise that the part was in stock and…
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Excellent customer service. Excellent price. Excellent product.
Needed a new solar cover bought one online to replace mine but it only lasted two years. Rhonda at the Cranberry store ordered me a heavy duty one it came in within two weeks and I am very happy with it. Will definitely return for my pool …
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Incredible customer service and very nice store!
Super helpful staff. Great selection of pool and spa product and supplies. Overall a win win in my book. I know where I'll be shopping from now on
Picked up a pool heater and the staff was fantastic! Very friendly and willing to assist!
We just had our pool installed 3 days ago and this was my first time to Valley Pool & Spa. Travis was SUPER helpful and patient as he helped me get all the items on the list! I will definitely be back to shop at their store! Thank you so …
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Having issues with a pool robot. They allowed me to bring it in right away even though it was not purchased there. Thank you!
They were great! Purchased my pool heater through them. They helped load it onto the trailer, helped coordinate the installation, and everything. All I have to do is prep the area and get electric to it.
Great 1st experience here. Was promptly greeted, guided to what i needed, and signed up for their rewards program which netted me a discount on the initial purchase. Will definitely be back!
Friendly and Great service
Friendly and helpful staff. I’m a newer pool owner and they have made it so easy! They’re knowledgable and take the time to explain things.
Great customer service!
Great customer service! Educated us on hot tubs on things I had no idea about.
Great knowledgeable people. Did not push for upsell. Fair prices. Great all around experience.
Delivery of swim spa was smooth and the guys set up everything. There was about 6” of water at the bottom of the “pool” side which soaked all of the boxed equipment. The additional equipment fell apart due to the wet cardboard. One of the …
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Management were very helpful and personable. It was a pleasure doing business there. Thanks for the Flamingo!!
This was my first time at this store. The store is beautiful, clean and new the staff is friendly and helpful.
We got all the chemicals we need for this springs pool opening. My only negative was that we need a replacement part for our …
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I couldn't be happier with the experience from the purchase and the delivery excellence with every one it will be installed April 19 I highly recommend valley pool &Spa and the price can't be matched !!!
Always easy to stop and get my spa water testing and supplies. Outgoing and knowledgeable staff
Staff was very helpful and friendly. Very knowledgeable. Definitely recommend and will return for future purchases.
Rhonda at Valley Pool and Spa in Cranberry Township took care of a problem we had with a spa cover. She went that extra mile for us. It’s good to do business with a company and employees who care about their customers
Super helpful
Knowledgeable staff helped to make sure our transition from chlorine to bromine was on track.
This is David Cichra. I buy all my Hot tub supplies at Valley Pool and Spa.
Always the best service.
Very friendly, knowledgeable and efficient
Nice people who helped me get what I needed and explained how to use it.
Great place, great service!
Marcia, we’re so glad to see that we could be of assistance. Your 5-star rating truly means a lot to our team. We are truly grateful to have such kind clients like yourself and look forward to seeing you on your next visit.
The people at Valley Pool are pretty much the best no matter what store you go to
Wow, Kevin, it makes our day to see reviews like this! We work very hard to provide our community with outstanding customer service and products, so it's great to hear our service is appreciated. Thank you so much for these kind words, we look forward to continuing to be of assistance for years to come!
Personal were very helpful and professional, Ronda was great 👍
Tim, thank you so much for this lovely review. We are overjoyed to hear that Rhona and the rest of the team were able to provide you with the service you deserve. We are always happy to help, and we look forward to being of assistance at your next visit!
We had a great experience at Valley Pool and Spa! Travis was so friendly and professional!!!
Cassie, we’re delighted to hear about your experience while visiting our store. We always want to create a friendly and welcoming environment for all of our customers, so it’s so great to know Travis was able to do just that for you. We appreciate you taking the time to leave us this review. We are extremely grateful to have such amazing customers like yourself.
This is the first summer my pool hasn’t turned green….Thanks Rhonda!
Kami, we are absolutely delighted to hear that Rhonda was able to assist you in keeping your pool clean and beautiful all year round! Feedback like this serves as a reminder of why we started this business in the first place. We thank you for this wonderful review and are looking forward to being of service to you for years to come.
Very friendly staff that know what their doing
Thank you so much for this outstanding review, Will! Receiving recognition and positive feedback from our community is more than we could ever ask for. We are so grateful for the support and these kind words. It was a pleasure to be of service to you, and we look forward to helping you during your next visit.
I have saved over $800 a season shopping at Valley Pools..The staff are fantastic and will help find exactly what i need!!
Maria, we cannot thank you enough for leaving such an amazing review! We’re elated to hear you’re able to save so much money just by choosing to shop with us. We always want to provide our customers with 5-star experiences whenever they visit, so knowing we were able to not only provide you with superb service but also help you save money is music to our ears. It was a pleasure to help you, and we look forward to seeing you during your next visit.
Friendly and very helpful staff. Highly recommend
Thank you, Katrina. Kind words like these keep us motivated to continue to give our best. It's truly an honor to have earned your 5-star rating and recommendation. We appreciate you taking the time to leave this review and for choosing Valley Pool & Spa. We look forward to serving you again soon!
Great place for pools, hot tubs and pool supply's. Nice people to talk to and they had good info about pools.
Thank you so much for this glowing rating and review, Stanley! It’s truly our pleasure to be able to provide the best possible service and products to our guests, so we are pleased that this commitment was reflected during your visit with us. We appreciate you choosing us for all your Pool & Spa needs, and we look forward to seeing you again soon.
love the customer service and the helpful tips given by employee's for pool care this year. So glad I choose Valley pool and Spa.Fove stars all the way.
Martha, we are so grateful to see that we've earned your repeated business and support! Nothing makes us happier than being able to establish actual relationships with our clients and being able to educate/assist them with all their pool and spa needs. Thank you for this wonderful feedback, and we hope to see you again soon.
Great selection of products and very friendly service...
Thank you for taking the time to let us know that we are doing a good job, Randy! It's always so special to receive positive feedback from our community. We are honored to be your provider for all your Pool & Spa needs, and we look forward to serving you always.
Very knowledgeable and helpful. Fantastic employees
Daniel, we are delighted to hear our team was able to provide the information and help you needed during your visit. We will be sure to let the team know about all the kind words you've left us. Thank you so much for taking the time to leave this 5-star review!
Rhonda, GM, answered my questions and then followed up with an email. I couldn’t get anyone else to ever call me back. Valley got my business because of it.
Lori, thank you for this amazing review. Knowing Rhonda was able to provide you with the 5-star service you deserve is such a delight. It’s truly an honor to know we have gained your support. We can't wait to have you back!
A-Plus service there this afternoon. From the moment I walked in the door to the time I left I felt welcome and comfortable. We are new to owning a spa so had no clue what all was needed to get it up and running. I will be going there for …
read moreLinnea, we’re ecstatic to hear about the A-plus service you received during your recent visit. We can't thank you enough for these kind words and for reminding us why we do what we do. We are so happy to have been able to help you with all of your spa needs and can't wait to continue serving you in the future!
Very helpful, and really fast!!!
Robin, we are so happy you had such a positive experience when visiting our location! It's great to hear our team was able to serve you effectively and efficiently, as it is always our goal to offer the best possible service. We appreciate you taking the time to leave a review and hope to see you again soon!
We were looking to price hot tubs. We got a warm welcome from Dave. He was very knowledgeable about the hot tubs and the brands.
We bought our beautiful hot tub and we’re very pleased with the construction, the fair price and all the …
read moreThank you for the review, Sheri! Anytime you need anything pool, hot tub, sauna or grill related you know where to find us. We hope to see you again real soon!
The salesperson is always nice and eager to help with your problems or finding something you need!
Thanks for the review, Ron! We're here for you! We want to make sure you can enjoy your investment for many years to come.
Very helpful polite and courteous
Thank you so much for shopping with us, Martin! We appreciate the review and can't wait to see you again soon!
Very friendly staff, immediately greeted upon entry and entire process was very pleasant. Thank you!
Thanks for shopping with us, Danny! See you soon!
Friendly, knowledgeable and eager to help
We're here to help, Matthew! Thanks for the review and see you again soon!
Staff in Cranberry store was very friendly and helpful.Glad we stopped in.Very large store
Thanks for the review, Joyce! Our store is one of the biggest out of the 10 Valley locations that started in just a tiny apartment back in 1967! We want to make sure we have everything you need to make your pool safe, healthy and FUN! See you again soon!
Very organized, pleasant staff and decent prices. I'll be recommending and I'll be back.
Thank you so much for the review! We look forward to seeing you again and please bring your friends and neighbors!
Great service! Easy to work with today! Very helpful and informative. Beautiful store!
Aw shucks, Sherry! Thank you for the review, it means a lot to all of us! See you again soon!
First time in this store and I'll definitely be back. Large selection of products with very reasonable prices. Workers were also friendly and knowledgeable!
We pride ourselves on being as knowledgeable as possible, that's why you visit us! Thank you so much for the review and we'll see you again soon!
Angie was very helpful and knowledgeable about what we needed to balance our pool. Thanks!
Thanks, Mackey! We're here for you anytime you need anything! Feel free to bring your water in anytime!
First time buyer of a hot tub. Our salesman David was very patient and knowledgeable which made us feel at ease. He answered all of our questions. We felt that Valley Pool and Spas has the equipment and service that would accompany our …
read moreThank you, Jacqueline! We try to make sure our store is a one-stop shop for all of your pool and hot tub needs. If you ever don't see something you need please let us know! See you again soon!
Their people know the business inside and out! No high pressure sales pitches, just very informative information to help you decide what to buy. Great prices and very impressive product line! Dave was especially helpful! We bought a spa …
read moreThank you so much Vicki! It means a great deal to us when customers notice the Valley difference
Great place. Dave was very helpful and we ended up purchasing a very nice spa. Great prices also!
We're so excited for you, Vicki! Thank you for your review and we hope you enjoy your new hot tub for many years to come!
Well stocked
Thank you, Nancy! Please let us know if you can't find something you need, we want to make sure you can get everything you need from us for your pool and spa!
Great service and knowledge of their products
Thank you, Carlos! We want to make sure we can help you with everything you need, if we don't know the answer we will graciously get it for you! See you again soon!
very helpful people and very nice as well and had everything we needed
Thanks for the review, Gary! We hope to help you out for many years to keep your pool and hot tub clean, safe, and healthy! See you again soon!
VEry nice & knowledgeable
Thank you so much for the recommendation Mary! It’s so very appreciated!
Staff was very knowledgeable and helped us get everything we needed, including our understanding of what to get done. Excellent experience for new spa owners!
Thanks for the review, Eric! We are here for you through the whole process and for anything you need after the sale. Be sure to bring your water in to have us test it for free anytime! Also check out all the awesome spa accessories to increase your relaxation and fun in your new hot tub! See you again real soon!
Rhonda helped us with our pool pump. Her and the nice guy she was working with were so generous to me and my husband and very good customer service. I highly recommend!
Meghann we are so happy you are happy! Anytime you need anything for your pool give us a holler! Thank you for the kind recommendation!
Team in Cranberry has always been helpful and friendly. Travis has been fantastic to work with in getting my chemical balance correct.
Brock, thank you for the review! We are so happy we can help you enjoy your pool this summer!
The employees are friendly and very helpful. No up selling if you know what I mean. I had a good idea of what I needed and they were able to save me some money by recommending a better product that less cost. A++
We're here to make sure you can enjoy your pool and we are so happy you are shopping with us now!
Staff is friendly, knowledged and the store is nicely located in Cranberry. I'll continue to go here for all my fried chicken. Boom
Haha, John. We can definitely help with your pool stuff, not sure about the fried chicken but we appreciate the review!
The staff went out of their way to make sure I understood what each chemical did and how to store it properly.
Always ask any questions you may have and we're here to help you out!
Rhonda and her staff are so friendly, pleasant and knowledgeable.They make you want to come back and shop!😊
Also, Valley Pool & Spa has more pool items than any of the other pool suppliers in Cranberry. They also carry the Pristine Blue …
read moreThank you so much Doreen for the great review and for choosing us!
Very helpful 👌
Thanks for the review, Emmanuel! We'll see you soon!
9-5-2023
Rhonda and entire staff at Valley Pools in Cranberry Township ROCK!
They are so helpful and have answered all my questions every time I am there.
They also test my water and print out exactly what I need to do to keep it clean, …
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Had what I needed! Hanna was great! Thanks!
That's what we love to hear! Thanks for shopping with us, Jason!
This was a great shopping experience. The store is well stocked and items are reasonably priced. Very nice staff who are knowledgeable and helpful. Will definitely shop here again.
Mary Ann, we appreciate your review so much! Thank you for shopping with us and we can't wait to see you again soon!
It was good sales staff was very helpful ad was able to purchase what I was looking for.
Always a good experience. Employees very helpful!
Lori, thank you so much for shopping with us!
The woman who helped me at the counter was super friendly and professional. She walked me over to the pool pillows that I was looking for and helps me find the right size. She also signed me up for the rewards program and gave me a new tag…
read moreHi Len, I just wanted to say thank you for the super nice review!! I look forward to seeing you next season!!
They are always very friendly and helpful! Highly recommended!
Love all the people in the Monroeville store so helpful and knowledgeable
Alway helpful and great pricing
Great and fast service! Needed DM and Valley Pool rep was kind enough to put it in a garbage bag for me for safe transportation home.
Curt was very thorough and took his time to explain everything and answer all my questions.
First time in the store and the customer service was excellent. I got exactly what I needed along with instructions for My Spa.
A nice young man greeted me kindly upon entering the store and asked me if he could help me today and what I was looking for. I think him and told him the items I was looking for, and he probably show me all the choices. I appreciate it. I’…
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The General Manager, Jake, was phenomenal to work with. He was very thorough when answering our questions and he took his time. We were in the store past store hours, due to signing the paperwork, and he never made us feel rushed. Should we…
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First time I was there and the girl was very very nice and helpful.
Good customer service
This comfortable and good standard of living I now enjoy with my family, is all thanks to you ma'am Mrs Olivia Richard, before now I had a low income and did a lot of online trade which no profit, but you can like an angle and change all of…
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The team at the North Hills store is excellent. They do a great job in helping us to keep our pool looking great.
Good service. Helped me understand any and all issues I had.
Tremendous experience. Joe was very detailed and thorough with his process .
Very educational. Expert advice received regarding spa chemical maintenance.
Got exactly what I needed. Thanks
Staff was very helpful!
Very helpful and knowledgeable. They take all the guess work out of pool chemistry.
Matt was super helpful. First pool for our family and he took his time to explain everything in detail, put notes on the print outs and didn’t try to sell us anything extra. He set us up for lots of summer fun with the grand babies!
When am I going to learn? I live very close to a major Pool Company here in Gibsonia, only to find rarely what I'm looking for or the price desired. Onto Valley pools in McCandless! It's worth a drive for me especially when you get a …
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Matt was so extremely helpful! I appreciated the full attention for a first time pool owner. The laminated “calendar” was such a great added bonus!
Jake has done a great job taking care of me and is very helpful and knowledgeable
The staff are always helpful and supportive. Excellent service thx
Knowledge friendly staff.
Everything was great in the store the employees are very helpful the only thing is they need to hire people to answer the phone
Best customer service in the pool industry in Pittsburgh!
Great Service. Very convenient
Friendly and helpful.
The employees at this location were super prompt and knowledgeable. I will be coming back here again.
Very knowledgeable techs and fast workers 5 stars 😎😎😎
Best pool store around!
Always a pleasant experience! The staff team is the best! Always polite and willing to help. The best pool place around!
Staff is always friendly and helpful. Have found their pricing is fair and their frequent sales help to push the price lower than the competition. Highly recommend.
Great store! Personnel are knowledgeable and willing to discuss your pool's specific needs. So many discounts and deals this time of the year! I won't shop anywhere else for my pool chemicals/supplies.
Store was super busy because of pool opening weekend and sale. Employees were very attentive and thorough with everything I needed.
I stopped in Today (5/1/2023) to get a few items I needed for my pool. Upon entering the store I was greeted with Professionalism from Jacob G. He treated me differently and not like just some dude who walked in off the street. He gave me …
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I stopped in Today (5/1/2023) to get a few items I needed for my pool. Upon entering the store I was greeted with Professionalism from Jacob G. He treated me differently and not like just some dude who walked in off the street. He gave me …
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Was promptly helped and provided all the info I was looking for. They are always very nice and knowledgeable when I come in.
Excellent service and friendly
The guy that helped me was very knowledgeable about the water stuff…so it was helpful to know what to buy!
Always friendly and so helpful!
The staff is very friendly and helpfull. We explained what we were looking for and the young lady helping is was very well versed in the hot tub we chose and wasn't pushy. We got a nice hot tub for a fantastic price. The young lady that …
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I never knew about Valley Pool and Spa until last year, for I have always delt with Pool City.
I have to be honest and say that I am so grateful that I know about this store now! Every time I go there, the staff is always on que! They …
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Very helpful and pleasant staff.
Good service, friendly ,knows hie products
Great place, staff is knowledgeable, helpful and friendly. 🙂👍
Very nice people and hot tub is resonable price! Very happy with it
Awesome service
Very helpful an nice
Unbelievably friendly and helpful. I just got my 1st hot tub and am completely clueless. Brad walked me through all that I need to know. I will never go anywhere else.
Helpful staff
The store personnel are helpful and knowledgeable
The associate working was very helpful. Thank you
Maryann, we appreciate you choosing to shop with us. We always want to accommodate our customers to the best of our ability, so it’s great to know the staff was able to provide you with the 5-star help you deserve. Thank you for taking the time to leave us this review, and we hope to see you again soon!
Spa owner for four months. They spent a lot of time explaining things and getting me the proper chemicals.
Congratulations on your new spa, Steven! We are so pleased to hear that we were able to help and ensure you have everything you may need. From everyone here at Valley Pool & Spa – North Hills, we appreciate and value your feedback. We hope we’ll have the pleasure of serving you again soon.
I am an absolute believer and will recommend Valley Pool & Spa.
I wish I could add some photos. Maybe next time I’m there.
They are VERY knowledgeable. They do a great job with their water testing and chemical application.
I close my …
read morePhil, we can’t thank you enough for this outstanding review and recommendation! It is our pleasure to be able to help and inform our clients so they can keep their pools/spa’s looking and feeling brand new for years. We believe that our clients deserve nothing but the best, and we are thrilled that your experiences with us reflect that. Thanks again for making our day and reminding us why we do what we do.
Always friendly and helpful staff
Thank you, Bob, for taking the time out of your busy day to leave us this marvelous review. It warms our hearts to know you had a positive experience with our team and that they continuously provide you with a high caliber of service. I’ll be sure to let them know you appreciate their hard work. Thanks again, we look forward to seeing you on your next visit!
Got hot tub from here. Beware the 5 year warranty as it may be hard to meet the criteria of taking them regular water samples. Like my spa, people in store were always helpful.
Hi Sara, thank you for being a valued customer of Valley Pool & Spa! We're delighted to see that our staff is always happily willing to lend a hand. Our goal is to make you 100% satisfied, and we're here for you if you have any specific questions about the warranty on your hot tub. Thanks again, Sara, for the feedback – we're committed to making your experience with us 'spactacular'!
Since Valley Pool & Spa has moved into McIntrye square I have been going to them for my pool supplies. Today I needed a ladder flange and I worked with Sarah – she was extremely helpful and went out of her way to the point to send me …
read moreWhat an endorsement, Stanley! Thank you so much for this outstanding review. It makes our day to receive such warm commendations for Meredith's service. Like Katie, she holds our company's core value of unparalleled customer service. It's genuinely rewarding to read that your pool has never looked better, and we're thrilled to have accomplished the goal of making you a happy customer. We look forward to serving you for many more years and can't thank you enough for your generous support.
Great service
Damon, thank you for taking the time to comment! We love hearing that our service was excellent and are even more motivated to earn that extra star the next time. Backyards should always be fun, and Valley Pool & Spa is always here to brighten your day – we hope to see you again soon!
They courteous and helpful
Hi, Dennis – our team here at Valley Pool & Spa can't thank you enough for your kind words about our service. You can be sure you're always getting the best information from our expert team. We're glad to have made your experience five-star worthy and hope this means you'll stop by again soon!
They were outstanding. Knowledgeable, friendly and answered all of our questions.
It's fantastic that you took the time to leave this five-star feedback, Joe! Whether you have a vision for making the backyard of your dreams or need expert maintenance tips, we strive to make our customer's experience fun and enjoyable – and we appreciate your wonderful comments about our service. We look forward to being of help again soon!
Great knowledgeable staff, helpful in everything I needed. I highly recommend!
Thanks a million for the five-star feedback, Carm! We're simply delighted to see our team merit these generous words for their service and knowledge. Earning this recommendation means a great deal to us; we appreciate it – and appreciate you!
Fast service and knowledgeable staff, very friendly
Great service, very knowledgeable staff
Hi, Gary! We can't thank you enough for visiting Valley Pool & Spa! We're so pleased that our friendly and knowledgeable team members earned such a high score for their service. We're always here to happily assist with all your pool and hot tub needs, and we look forward to seeing you again soon.
Everyone is very helpful and knowledgeable at their job. It's a pleasure to shop at your friendly store.
Thank you for taking the time out of your day to leave this fantastic feedback! As industry leaders, we're committed to giving you the Valley Pool & Spa experience of service with a smile and expert assistance whenever you stop by. Your feedback lets us know we're delivering on our promises. We genuinely appreciate the support and can't wait to see you again.
Brad and the team at the McIntyre store are always very helpful. Great place to keep your inground or above ground pool in tiptop shape!
We aim to create happy poolside memories, Bruce! Thank you for the fantastic feedback. It's terrific to see Brad and our team merit such tremendous words for their helpfulness and service. It's always a pleasure to serve you, and we're grateful to have earned this solid recommendation!
Very friendly and knowledgable
Thank you so much for the outstanding comment, Elizabeth! Our friendly pool experts are always here to offer maintenance essentials and expert tips to ensure your pool or spa is well taken care of. We're delighted to have given you the five-star experience you deserve and look forward to seeing you again.
My experience at Valley Pool & Spa in North Hills was fantastic the workers were very helpful and so polite I give them a A+.
Gloria, we're thrilled to earn such high grades for our customer service and appreciate the excellent comment. We pride ourselves on providing personal attention to every customer we have the privilege to serve, and we're thrilled to see your experience was top-notch. Thanks again for shopping at Valley Pool & Spa – we look forward to seeing you soon!
Lauren did a fantastic job going out of her way to helping me with the correct pool chemicals to use. Valley pool always has supplies in stock that I needed. I would recommend Valley pool.
🙂
Tim, it's terrific to see Lauren merit such great feedback for her service! Thank you so much for the generous review. We're delighted to learn how helpful our staff was in determining the chemicals needed to keep your water perfect and that our selection never disappoints you. This fantastic recommendation is sincerely appreciated – we look forward to being your pool superstore for many more years!
Very friendly staff, attentive to all my needs for my pool. I am a first time pool owner and I went with a salt pool. Jake was very informative and set me on the right path. I feel at ease after talking to him about my new adventure.
Thank you, James, for choosing Valley Pool & Spa as your salt pool specialists! As a first-time pool owner, it's enriching for us to learn what a great help Jake was in guiding you through the essentials. We're honored to be on this adventure with you, and our knowledgeable staff is always here to assist you in any way we can.
Great service, helpful and friendly workers. Would highly recommend and will be a regular customer in the future.
Thank you so much for the five-star feedback, Andrea! Our entire team greatly appreciates receiving these commendations for their service. We're honored to have earned you as a loyal customer and genuinely appreciate this fantastic recommendation.
Valley pools just opened my pool today and I’m so pleased Wayne was so knowledgeable and
Believe me my pool is probably one of a kind . Very tricky when it comes to opening and closing it.but Wayne figured it all out fixed some leaks and it…
read moreHi Cindy, thanks for taking the time to share this positive experience. We aim to make lifetime customers, and we're happy to see that Wayne's knowledge and skill earned your trust and confidence in us and this outstanding recommendation. We appreciate it; and look forward to being your go-to for all your pool, spa, grill needs, and more!
The staff is SO nice & helpful!! They are so knowledgeable and thoroughly answer any questions & concerns. They really care about helping their customers solve any issues with their pools, they even will test your water! Excellent …
read moreWe sincerely appreciate the five-star review, Kerry! We set the bar high in ensuring all your pool needs our expertly handled and are ecstatic to earn these generous commendations for our service and value. Creating happy customers is always our goal, and we're honored to have met that standard with you.
great service and selection
Always so kind and knowledgeable! Each employee takes their time at answering your questions thoroughly. As a new spa/hot tub owner I will continue to go to them for all my needs. Prices were very comparable. The knowledge base and customer…
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I came across this store by accident .WOW.!!!!
This Pool& Hot Tub retail store is by far THE BEST, FUN.Full of supplies and lots of back stock.
The STAFF .... Outstanding, knowledgeable,friendly fun. All just waiting to help.
I boughtfkñ
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Very helpful and courteous
What a great experience to have a professional team help you when You have an issue with your swimming pool.
I have been going to Valley pool and spa since they opened in the North Hills area For all our swimming pool needs.
1st rate …
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The staff are extremely knowledgeable and polite. If you have questions or need product recommendations, I highly recommend Valley Pool and Spa in North Hills.The staff gave me help with needed valves and connections on hooking up a new 1.…
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Great service, detailed and not pushing you to buy things you don’t need. Thank you,
I just bought a house with a pool and wasn't sure where to begin opening the pool for the season. I happened upon Valley Pools &Spa. I explained my situation and the staff listened. They were VERY knowledgeable and walked me through a few …
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Staff was very knowledgeable about spa chemicals.